Hi, I’m a professional with over 15 years of experience managing the implementation of solutions across Customer Success, Professional Services, E-Commerce, Omnichannel, ERP Systems, Tax Compliance, and Artificial Intelligence implementations, all within the field of Information Technology & E-Business. I specialize in building and leading autonomous teams that help organizations optimize and innovate through advanced technology and efficient practices. My approach focuses on practical solutions tailored to meet complex organizational needs while utilizing a strategic business and tech-first approach to optimize gross margin & profitability. Over time, my career has evolved from software development into project and program management, and ultimately into practice and people management. Today, I concentrate on directing, building, guiding, and empowering teams to deliver impactful Omnichannel Commerce Solutions for companies across North America, Europe, and the APAC regions.